The project aims to enhance the efficiency and effectiveness of the client care coordination system for Ruh's online therapy platform. The current system requires improvements in client-therapist matching, appointment scheduling, and billing processes to better serve clients and therapists. The goal is to develop a streamlined process that ensures accurate and efficient handling of client interactions, from initial contact to ongoing support. This project will involve analyzing the existing system, identifying bottlenecks, and proposing solutions to optimize administrative operations. The team will focus on creating a user-friendly interface for clients and therapists, ensuring seamless navigation and communication. Additionally, the project will explore ways to improve the management of client records and the waitlist system, enhancing the overall client care experience.

The project deliverables will include a comprehensive report detailing the analysis of the current client care coordination system and proposed enhancements. A prototype of the improved system interface will be developed, showcasing the new features for client-therapist matching, appointment scheduling, and billing processes. Additionally, the team will provide a set of recommendations for implementing the proposed solutions, along with a user guide for navigating the enhanced system.