


- Description
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Fanshawe is a comprehensive college serving the greater London region by providing flexible learning arrangements and experiential education opportunities developed in response to labour market needs.
One of Ontario’s largest colleges - with four campuses in London, Simcoe, St. Thomas and Woodstock - Fanshawe serves close to half a million people with a promise to educate, engage, empower and excite.
We offer more than 200 degree, diploma, certificate and apprenticeship programs to 43,000 students each year, helping people unlock their potential and achieve success in a variety of disciplines including applied arts, business, health care, human services, hospitality and technology.
Fanshawe also plays an important role in providing re-skilling and skill upgrading opportunities for mature learners through the design and delivery of custom training for federally and provincially sponsored trainees, community organizations, sectoral training councils and private sector employers.
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Recent experiences
Customer Relationship Management Capstone
Students will be prepared to work on a variety of challenges related to CRM Organizational strategies, sales management, digital transformation, omni-channel strategies, data analysis and visualization and technology assessment. Is your organization examining its customer relationship management (CRM) strategy and thinking about how to better integrate different points of customer data? Are you wondering how your organization can achieve a 360 view of the customer so that you can better onboard, develop and retain customers? Students from Fanshawe College have gained a foundation in answering these questions and will be able to apply their knowledge and experiences on a project with your organization.
F25 Improving Customer Experience To Enhance Customer Engagement
Fanshawe College students in this program understand customer experience design through Customer Experience (CX) research, maximizing journey mapping, measuring the CX journey, and how to deploy direct and interactive omni-channel (multiple) marketing campaigns using customer intelligence and social media analytics. This project will involve groups of 4-5 students in teams to develop a new customer experience for a product or service. The objectives are to apply the course material and develop an appreciation for the process that a Customer Experience Specialist or Marketing Manager goes through in developing a new customer experience plan. Each team will play the part of a customer experience company which encompasses all the CX tools and will be pitching a new customer experience to your organization. Additional details regarding the live client work will be discussed in class.
Fall 2025 Bachelor of Commerce Capstone (Management Consulting) Project
MGMT 7037/7073/7039/7040
Your organization will propose a business challenge, which students will tackle over 10-12 weeks (40+ hours). Students will define the problem, conduct a comprehensive situation analysis, formulate alternatives and recommend a strategy and implementation plan. Once the project scope has been agreed upon, the students provide the research, work and manage the client relationship process.
Healthcare Administration and Management Consulting Project
HCT1B
This capstone experience is designed for final-year Health Care Administration and Management students ready to apply their academic knowledge to real-world healthcare management challenges. Learners will engage with live clients to tackle current managerial and/or operational issues within healthcare organizations. Through extensive research and analysis, students will develop practical solutions and implementation plans that address key areas such as human resources, organizational culture, leadership, finances, operations, and policy. This experience will enable students to synthesize their learning and demonstrate their ability to impact strategic operational goals in a healthcare setting. This student consultancy is free, and there is no cost to you or your company.
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