- Location
- Toronto, Ontario, Canada
- Bio
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As a fresh Cybersecurity graduate poised with a robust background in wireless information networking, I bring a solid base in network security, threat analysis, and incident response. My dynamic and adaptable nature is geared towards melding network management skills seamlessly into cybersecurity frameworks. With a deep-seated passion for digital forensics and cryptanalysis, I am fervently dedicated to continuous education and eagerly contribute towards forward-thinking security strategies.
- Portals
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Toronto, Ontario, Canada
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- Categories
- Security (cybersecurity and IT security)
Skills
Socials
Achievements
Latest feedback
Recent projects
Work experience
Technical Support Representative
Gatestone & Co.,
April 2019 - April 2021
Provide knowledgeable technical support and troubleshooting guidance pertaining to network, internet, cable, digital phone and computer issues
Diagnose and resolve technical problems encountered by customers
Consult internal software and tools such as ServiceNow, Calabrio, CUIC, Advanced Netcracker to research customer issues and implement solutions
As Subject Matter Expert(SME) provided support to fellow agents and nesting agents and also handle escalated calls when needed
Follow up with clients over calls or emails on compliance items and handle any technical system issues and ticket management
Assisting and educate the customers in understanding the full benefit of the client’s products and services and look for opportunities to improve the business and upraise customer experience
Education
Diploma, Cybersecurity
Lighthouse Labs
August 2024 - November 2024
Post Graduate Certificate, Wireless Information Networking
Fleming College
January 2017 - June 2018
Bachelors of Technology, Electronics and Communication Engineering
Jawaharlal Nehru Technological University
April 2012 - June 2015
Personal projects
Agricultural Field Motor Control
A Project on Agricultural field motor control by DTMF system (using mobile phone)
Smart Phone operated Door Lock
A Project on Smart Door Lock using ARM Cortex microcontroller, lock operated using a mobile phone.